Partnering = A commitment by both customers and suppliers, regardless of size, to a long-term relationship based on clear, mutually agreed objective to strive for world-class. The key characteristics of partnerships sourcing are as follows: Top level management commitment Involvement by all relevant functions Customer and supplier working together A high level of trust, knowledge sharing and … More Partnering

Relationship Management

Relationship Management = The process of analysing, planning and controlling an organisations relationships, in order to be able to leverage the more important relationships to the long-term benefits of the organisation.  Relationship management involves a range of activities designed to: Gather information about the other parties in the firms commercial relationships in order to help predict and … More Relationship Management

Relationship Drivers

Key Qualities or Values which Build Relationships: Quality of interaction (each interaction should be a positive episode) Trust (supporting mutual investment in the relationship) Transparency (willingness to share information) Commitment (important for adding value and minimising risk) Cooperation and collaboration (avoiding adversarial relations) Mutuality (exchange and reciprocity) “Create – Deliver – Inspire” Luminary Group Ltd ©